Q: What is the Gong integration?
A: The Gong integration is a feature in Zelta that allows users to get insights on product, features, and competitors shared in Gong calls.
Q: Why is the Gong integration important for product teams?
A: The Gong integration is important for product teams because it provides customer feedback that can be incorporated into the product development process. It opens up the black box of sales insights and builds awareness throughout the organization about customer pains.
Q: What are the benefits of using the Gong integration?
A: The benefits of using the Gong integration include:
Q: How does the Gong integration make self-serve research easier?
A: The Gong integration makes self-serve research easier by allowing users to easily find relevant snippets across all Gong calls through the dashboard, and identify patterns across all feedback data
Q: How does the Gong integration help with trend analysis on the voice of customers?
A: The Gong integration helps with trend analysis on the voice of customers by providing automatic tags for important keywords, feature requests, and competitive insights. Users can use the simple analytical interface to see what's trending up or down in customer sentiment and make sure they're always on top of the latest customer feedback.
Q: What are some use cases for the Gong integration?
A: Some use cases for the Gong integration include: